FREQUENTLY ASKED QUESTIONS

COMMUNICATION

How do I get in touch with you if I have a question about a product, an order or a design dilemma?

BSEID customer service is available Monday - Friday, 9am - 5pm est. We encourage you to contact us during these hours toll free (855) 341-1401 or via email at support@bseid.com. Or during business hours reach us using our Live Chat pop up on the site. If you are after business hours or over the weekend drop us a line and rest assured we will be in touch the next business day.

CLICK here to our CONTACT US page

SHOPPING

What is the difference between BSEID.com and BSEID on Houzz?

BSEID.com is the online marketplace of Blue Sky Environments Interior Decor (BSEID) where one will find a wide variety of furniture, lighting, window treatments and accessories; as well as The Blue Door Blog, design services and an extensive portfolio of our design work.

We have a small marketplace on Houzz where we offer collections of the same products that can be found on BSEID.com as well as catalogs of our design work. Given the requirements and limitations of the Houzz platform we are not able to list our entire product catalog or design services offering or our blog.

Do you send an order confirmation via email?

Yes! When your order is submitted you will receive an email confirmation acknowledging your transaction.

In addition, one of our BSEID customer service representatives may email you with any other details about your order; for example, customization, special shipping and handling or changes to stock. Our customer service hours are Monday - Friday, 9am - 5pm est.

CLICK here for more information on ordering and tracking

Can I place my order by phone?

Absolutely. Our customer service representatives are available to take your order by phone during customer service hours which are Monday - Friday, 9am - 5pm est. We encourage you to contact us during these hours toll free (855) 341-1401. If you would like to place an order by phone outside of customer service hours just send a quick email to support@bseid.com with your name, phone number and the product that your are interested in purchasing. We will give you a call the following business day.

Can I get a designer’s assistance when making my product selections?

Of course! We love design and welcome your questions about finish, color, texture, scale. Many of our pieces are offered in a variety of color and finish options giving our customers the opportunity to purchase products that in the past were only available through a designer. We are happy to offer guidance on designer rules of thumb for size and placement. You can also post a question to our site’s design muse - Ask Bianca! CLICK here to ASK BIANCA

Are wood samples and fabric swatches available for some of your products?

Often, yes. Many of our manufacturers and artisans have provided us with fabric swatches, wood samples and finish samples so that we can give our customers guidance on their purchase. In those instances where we are able to send a customer swatch or finish samples from our design studio we are more than happy to do so. We are always available to chat about these options and help you come up with the best option for your space.

CLICK here for more information on wood and special finishes

What is the difference between made to order and a custom order?

"Made to Order" means made at your request. There are not any of this item sitting on a shelf so therefore when the order is placed it is made to order. Custom orders are all furniture and accessory items and product lines that must specify color, fabric choice, or monogram. Custom orders are any items we deem “special order” or “custom made”. Both categories of product tend to have a little longer lead times and may be non refundable.

Am I able to cancel a custom order?

If you wish to cancel a custom order you have up to 48 hours to contact us. BSEID must respond with an acknowledgment to consider your order cancelled. Your purchase will be refunded within the period noted by the BSEID customer service representative. After 48 hours, custom orders may not be refundable.

If I purchase items in bulk is there a discount?

Many times we are able to offer a discount for items purchased in bulk. Bulk discounts vary between product categories and manufacturers. Just give us a call or drop us an email if you are considering purchasing a product in bulk.

What is a wish list?

Your wish list is a great place to place products that have caught your eye,that you considering for purchase or would like to get a bit more information on. To access your wish list you must create an account with a username and password and then you can keep on coming back and admiring your choices. This same login may be used to place your order, see order status and track your order.

CLICK here to Create An Account


Is my credit card information secure?

Yes! BSEID uses Authorize.net as a source of secure checkout. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their ecommerce transactions securely. You are welcome to use your PayPal account or enter your credit card information with confidence.

CLICK here for more details on how we safeguard your personal information

How will you communicate with me about the status of my order?

When you place your order you will receive an email notification acknowledging your transaction regardless of the day or time. Once we have processed your order you will receive an email from our customer service representative with an estimated ship date. Our customer service representative will also make order status notes in the NOTE section on your My Account page - order status. You must Create An Account and be logged in to access your My Account page. Our customer service representatives are available to order questions by phone during customer service hours which are Monday - Friday, 9am - 5pm est. Or via email support@bseid.com and please provide your name, phone number and order #. We will give you a call the following business day.

CLICK here for more information related to order and tracking

How do I know if my items are available for immediate shipment?

BSEID is always happy to accommodate Rush/Express Orders, if possible. Because we do not want to disappoint you, it is important to reach out to our customer service team for pricing and availability of the product. They will promptly return your message with accurate information in getting your purchase to your exact location quickly and the associated costs.

How do I make a change or cancel an order?

BSEID must be notified within 24 hours of placing your order should you want to cancel. Many items ship immediately and in the case that your notification exceeds the 24 hours time period a restocking fee may apply to your refund.

Where can I find details on shipping information?

Once your order has shipped from BSEID or directly from one of our vendors or artisans, a tracking number will be assigned to your package and you will receive an email notification with that detailed information. Tracking numbers can always be found in your account in the NOTES section of your order status. Please note that if you ordered several items, they may not all ship from the same location or ship at the same time. If this is the case, multiple tracking numbers will be assigned to each individual shipment and you will receive notice of this detailed information. At this point, you will have a direct contact with a BSEID customer service representative. We encourage you to email your representative at support@bseid.com should you have questions on your order or shipping status.


What shipping options do you offer?

At BSEID we utilize a number of shipping options including expedited shipping, standard shipping, freight and white glove service. The shipping method depends on the specifications of the product such as size, assembly, weight, and value.

Some of our items, regardless of cost, may require additional charges to ensure they arrive to your home in safe and sound condition. Many of these premium shipping options, include but are not limited to white-glove service, may be at the purchaser’s discretion or may be highly recommended by BSEID. These services are suggested by BSEID to help secure the integrity of the piece(s) because of the size, weight or complexity of its assemblage. In some instances a premium option may be recommended to insure that the item is delivered inside your home as opposed to curbside.

These premium options, when selected, are an additional cost to the purchaser. However, BSEID's Free Standard Shipping rate will be deducted from the premium shipping rate. The customer's premium shipping cost will ONLY be the difference of the two rates. If selected, these special handling fees will be discussed with you by a BSEID customer service representative upon receiving your order.

CLICK here for more information on shipping

Do you ship to Alaska and Hawaii?

We are able to ship many of our products to Hawaii and Alaska however our Free Standard Shipping promotion is only available to the 48 contiguous states. Shipments to Alaska and Hawaii incur additional charges. Those charges are dependent on the weight or special handling requirements.

Do you offer International Delivery?

We do have options for International delivery for some of our products, in some locations. BSEID has a minimum purchase of US Dollars per single item for international shipping or to Canada. BSEID requires the customer to provide their carrier and customer assumes all risk during delivery. To speak with a customer service team member about your order please contact us at support@bseid.com.

What is your return policy?

It is the objective of BSEID to meet your 100% satisfaction . . . and then some! In the event that you would like to return an item delivered to you within the last 5 days the request may be done so by abiding to the following policies. Only purchases that have been pre-authorized may be returned. Please email support@bseid.com or call toll free (855) 341-1401 for authorization within 5 days upon delivery to apply for a return. Items may be subject to a restocking and reprocessing fee in addition to shipping and handling charges. Please refer to the Terms & Conditions for further details on returns. CLICK here for Return Policies and Procedures

What do I do if my purchase is damaged?

While we do our utmost to ensure your items arrive in a timely manner and in perfect condition, there are some things that are beyond our control. Whether traveling by freight carrier or standard shipping methods, we like to ensure that your pieces are handled with great care. If damages do occur, and they might, then BSEID with the freight company or manufacturer / artisan that shipped your piece(s) will arrange for its repair / replacement at their expense. In order for this to occur, BSEID needs your cooperation in detailing the condition of the packaging and contents immediately upon inspection.

CLICK here for more information on damages and next steps to take if your shipment is damaged

Do you offer gift cards?

Yes we offer gift cards! We can wrap and mail your gift card to the lucky recipient or we can deliver it to them via email. Our gift cards make wonderful gifts for the bride, the host, the hostess, the new mom and the college grad. You can find gift cards in our gifts section.

Click here to our Gift Cards

Do you have a trade program?

If you are an interior designer, developer, architect, professional contractor or hospitality firm we welcome you to become a BSEID Industry Partner. As a BSEID Industry Partner, you will be able to purchase from our designer-curated collection of manufacturers, artisans and makers at discounted pricing.

CLICK here for more information on our trade partner program