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Our Policy on Returns + Exchanges

It is the objective of BSEID to meet your 100% satisfaction . . . and then some! In the event that you would like to return an item delivered to you within the last 5 days the request may be done so by abiding to the following policies. Only purchases that have been pre-authorized may be returned.

Please email or call toll free (855) 341-1401 for authorization within 5 days upon delivery to apply for a return. With the exception of damaged merchandise, return shipping costs are at the customer’s expense. After you have received a return authorization, the merchandise must be returned from your home to BSEID within ten (10) business days. Returns after this period will not be accepted and no credit issued.

A BSEID Customer Service Representative must first authorize a return prior to the purchaser shipping back to BSEID or a manufacturer. If not re-packed as it was originally shipped or there is any indication of use, the shipper or manufacturer will not authorize an exchange and no credit will be given. Due to credit billing cycles, credit for returned merchandise will be issued within 30 days of receipt.

Smaller items may be subject to a 10% restocking and reprocessing fee in addition to shipping and handling charges. Larger items such as furniture, mirrors, lighting and area rugs may be subject to a 25% or higher restocking fee in addition to shipping and handling charges.

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