Some of our items, regardless of cost, may require additional charges to ensure they arrive to your home in safe and sound condition. Many of these premium options of shipping, including but are not limited to White Glove Service. These services help secure the integrity of the piece(s) because of its size, weight or complexity of its assemblage. In some instances a premium option may be recommended to insure that the item is delivered inside your home as opposed to curbside.
While we recognize that some homes have unique structural features (narrow entries or door openings for example) or specific space limitations (size of freight elevators for example) it is the responsibility of the customer to communicate any limitations that might affect the delivery prior to placing the order. In the event that a delivery is unable to be made due to such limitations restocking fees and return fees will be the responsibility of the customer.
These premium shipping options, when selected, are an additional cost to the purchaser. However, BSEID's FREE standard shipping rate will be deducted from the premium shipping rate. The customer's premium shipping cost will ONLY be the difference of the two rates. Please note, premium shipping will require your item(s) to travel to a receiving company and then pick up and often blanket wrapped by a local furniture delivery company. These logistics and personal care will extend your delivery window. Further, all premium shipping charges, including white glove charges, are non refundable with exception if the furniture piece arrives damaged.
Should the purchaser opt out of special handling services (when it is highly recommended by BSEID), BSEID will not be responsible for incidences that may occur to the item in shipping and delivery to your home. For example, a large piece of furniture may ship to your door step included in our FREE STANDARD SHIPPING promotion. A suggested additional service, for an additional fee, will bring the furniture piece(s) into your home, unpack and discards the package material. If the consumer opt outs of this service and agrees to meet the furniture outside the residence, BSEID will not be responsible for any theft, damage or inconvenience that would occur in the shipping/delivery process. Should the product arrive damaged, any replacement must be delivered using premium shipping. BSEID will not assume any portion of the subsequent delivery cost. If you have questions about Free Standard Shipping eligibility or are interested in special delivery information please e-mail email@example.com
or call toll free (855) 341-1401 during our regular customer service hours.
Shipping Large Items
Furniture and other oversized items, such as but not limited to floor mirrors, artwork, screens, often ship via freight carrier. Most carriers schedule deliveries Monday - Friday, 9am - 5pm est. Freight companies will contact you directly a few days prior to schedule a delivery date and time frame (typically 2-4 hour blocks). It is important to note that when ordering online pieces of this size you must accommodate the schedule of the freight carrier for delivery. If you are not present for your scheduled appointment, then you will be charged a delivery trip fee. Please do not arrange for the item(s) to be delivered when no one is home to receive them. Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Furniture items must be carefully inspected BEFORE you sign for the delivery. If the furniture happens to arrive with any defects contact us immediately while the trucking company is there. Do not sign the receipt until you have inspected the item. If you are unable to get in contact with your BSEID rep, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery. BSEID will not be responsible for the replacement of damaged goods or reimbursement if the above procedures are not followed. To minimize the event of freight damage please inquire about the additional services provided by these carriers. Refer to "Shipping Charges" terms and contact firstname.lastname@example.org
for more information prior to placing your order.
Damages Do Occur
While we do our utmost to ensure your items arrive in a timely manner and in perfect condition, there are some things that are beyond our control. Whether traveling by freight carrier or standard shipping methods, we like to ensure that your pieces are handled with great care. If damages do occur, and they might, then BSEID with the freight company or manufacturer / artisan that shipped your piece(s) will arrange for its repair / replacement at their expense. In order for this to occur, BSEID needs your cooperation in detailing the condition of the packaging and contents immediately upon inspection.
If shipping via freight carrier these detailed notes must be written on the delivery slip. If you are able to snap pictures, all the better! BSEID will work with you to promptly take care of this unfortunate event and get your purchase back to you in the condition that you fell in love with.
If damages occur to piece(s) shipped standard methods and a carrier is not present, BSEID requires a time frame of 48 hours to notify us. If the defect is clearly a manufacturing defect and not as a result of shipping damage, then we may ask for the defective product to be shipped back to the manufacturer. In this circumstance BSEID will make special arrangements with you to accommodate and resolve this issue.
Whether it is a shipping damage or manufacturer defect we please ask that you save all original packing items and fillers included with your purchase. A BSEID Customer Service Representative must first authorize a return prior to the purchaser shipping back to BSEID or a manufacturer. If not re-packed as it was originally shipped or there is any indication of use, the shipper or manufacturer will not authorize an exchange and no credit will be given. UPS and FedEx delivery records will be utilized to determine date and time of receipt to the consumer's residence.
Should you have an item that arrived damaged please contact us during our regular Customer Service hours toll free (855) 341-1401 or at any time via email at email@example.com
Return Policies + Procedures
It is the objective of BSEID to meet your 100% satisfaction . . . and then some! In the event that you would like to return an item delivered to you within the last 5 days the request may be done so by abiding to the following policies. Only purchases that have been pre-authorized may be returned. Please email firstname.lastname@example.org or call toll free (855) 341-1401 for authorization within 5 days upon delivery to apply for a return. With the exception of damaged merchandise, return shipping costs are at the customer’s expense. After you have received a return authorization, the merchandise must be returned from your home to BSEID within ten (10) business days. Returns after this period will not be accepted and no credit issued. A BSEID Customer Service Representative must first authorize a return prior to the purchaser shipping back to BSEID or a manufacturer. If not re-packed as it was originally shipped or there is any indication of use, the shipper or manufacturer will not authorize an exchange and no credit will be given. Any furniture piece that was originally shipped via "white glove" or premium shipping must be returned in the same fashion. Due to credit billing cycles, credit for returned merchandise will be issued within 30 days of receipt. Smaller items may be subject to a 10% restocking and reprocessing fee in addition to shipping and handling charges. Larger items such as furniture, mirrors, lighting and area rugs may be subject to a 25% or higher restocking fee in addition to shipping and handling charges.
Cancelling a Custom Order (What is Custom?)
Custom orders are all furniture and accessory items and product lines that must specify color, fabric choice, or monogram. Custom orders are any items BSEID deems “special order” or “custom made”. Due to the unique nature of original art (found within our USA Artisans & Makers category), these items are considered Custom and the terms apply. At any point, if you wish to learn more about a piece of art and its characteristics please inquire at email@example.com
prior to purchasing a piece. If you are at all uncertain if what you are ordering is considered custom, please inquire at firstname.lastname@example.org
prior to order.
If you wish to cancel a custom order you have up to 48 hours to contact us. BSEID must respond with an acknowledgment to consider your order cancelled. Your purchase will be refunded within the period noted by the BSEID Customer Service Representative. After 48 hours, custom orders may not be refundable. If for any reason your custom piece(s) does not arrive with the specifications that you selected when ordering, BSEID reserves the right to have the item(s) replaced and reshipped at no additional charge to you. Contact us immediately if this occurs by phoning toll free (855) 341-1401.
Other Cancellation Policies
BSEID must be notified within 24 hours of placing your order should you want to cancel. Many items ship immediately and in the case that your notification exceeds the 24 hours time period a restocking fee may apply to your refund.
See details on restocking fees within the "Return Policies and Procedures" terms. To cancel an order contact us during our regular Customer Service hours toll free (855) 341-1401 or at anytime via email at email@example.com
Trade Partner Program
If you are a licensed interior designer, developer, architect, professional contractor or hospitality firm we welcome you to become a BSEID Industry Partner. As a BSEID Industry Partner, you will be able to purchase from our designer-curated collection of manufacturers, artisans and makers at discounted pricing. Partner discount is applied to each order (less tax and shipping) and is based on the partner’s cumulative expenditures within the current calendar year. To learn more details on the discounts available and the terms for the partnership please email firstname.lastname@example.org. Trade Discount can not be combined with any other offer including purchasing of sale products.
BSEID is always happy to accommodate Rush/Express Orders, if possible. Because we do not want to disappoint you, it is important to reach out to our Customer Service for pricing and availability of the product. They will promptly return your message with accurate information in getting your purchase to your exact location quickly and the associated costs. Upon approval by a BSEID Customer Service Representative all orders must be received at BSEID by noon EST to ship within the noted express delivery. Express delivery is at an additional charge to the purchaser, that will be determined at the time of inquiry. All orders wanting express delivery must be handled by phone. If you are ready to place your express delivery order you may do so by calling toll free (855) 341-1401. A standard order with a note to please express will not be acknowledged as such.
Delivery Restrictions and / or Challenges
BSEID’s preferred Ship To is a residence. If you need your shipment sent to a business, please contact email@example.com
or call toll free (855) 341-1401 to discuss these specific details. BSEID cannot deliver to Post Office boxes. In the case that the ship to address is not accessible by regular delivery truck, i.e. must take ferry transport; the customer will be responsible for all additional delivery fees. Upon receiving your order, BSEID may find the delivery location requires special logistics and reserves the right hold your order until the shipping charges have been paid by the customer. If you find that your ship to address may fall into this category please reach out to us to discuss the specific details and fees that may apply so we may get your item(s) to its final destination.
BSEID does offer options for International delivery for some of our products, in some locations. BSEID has a minimum purchase of US Dollars per single item for international shipping or to Canada. BSEID requires the customer to provide their carrier and customer assumes all risk during delivery. To speak with Customer Service about your order please contact us at firstname.lastname@example.org
Long Lead Times
Every so often customer demand exceeds supply. If after placing your order you receive an email notifying of a backorder, BSEID will give an estimated time of arrival for the new shipment to be ready from the manufacturer, vendor or artisan. If you do not wish to wait until the due date we request 48 hours to cancel your order and your purchase will be refunded within the period noted by the BSEID Customer Service Representative.
BSEID only requires your personal information when you placing your order. We use the information you provide to process and ship orders and contact you if necessary. The email address that you provide is entered into our database and used to alert you of the details and tracking information of your order. We will also periodically send you our BSEID e-news filled with design ideas, tips, coupons and promotions. Rest assured that we will never share or sell your information with any third party. We take your business and privacy very seriously and would never deliberately jeopardize that information. Should you ever want to "opt-out" and stop receiving our e-news you may do so by clicking unsubscribe on the link found on the e-newsletter.
BSEID upholds the warranties provided by the artisans and manufacturers who create our furnishings and accessories. Because the details and duration of our manufacturers' warranties differ, we encourage you to ask one of our customer service representatives for specific warranty information on product(s) of interest. You may do so by inquiring to email@example.com
BSEID serves the right to change our policy and terms and conditions whenever deemed appropriate. The current policy will always be dated and in effect from that date on. Our policy was last updated in August 2020.