Terms and Conditions
We Are Here To Help
BSEID Customer Service is available Monday - Friday, 9am - 5pm est. We encourage you to contact us during these hours toll free (855) 341-1401 or via email at support@bseid.com. Or during business hours reach us using our Live Chat pop up on the site. If you are after business hours or over the weekend drop us a line and rest assured we will be in touch the next business day.Our Pricing Structure
At BSEID we strive to be your one-stop-shop for the most unique designer finds and treasures at the finest quality. We work hard to remain competitive with other online sources and value the manufacturers and artisans that make our awesome product line in the highest regard. Because of this respectful relationship, BSEID’s price structure is set to abide by our vendors' MSRP/IMAP pricing guidelines. We encourage you to alert us when you notice price differences on the web or find there may be a discrepancy. You may do so by emailing support@bseid.com.
From time to time we do offer coupons and promotions to specific items or a product line on our website. To be included in receiving such great offers please Sign Up at the footer on our site, email support@bseid.com or follow us on Facebook, Pinterest and Instagram.
Find a Great Deal
BSEID’s sale section features discounted pricing on specific items or a product line. Many times sale product is also found throughout the site. Stock is limited on sale product. Periodically, subscribers to our BSEID e-newsletter or followers on our social media outlets will receive special coupon codes to be redeemed at checkout. Coupons, sales and promotions cannot be applied to the purchase of BSEID gift cards. Other exclusions of these promotions will be clearly stated. There are no price adjustments on a previous order due to a recent promotion. BSEID reserves the right to cancel any order due to an unauthorized or ineligible use of a discount. Items marked down with a sale price are not eligible for return. There will be no refunds on these products unless the item arrives damaged. To be included in receiving great offers please Sign Up at the footer on our site, email support@bseid.com or follow us on Facebook, Pinterest and Instagram.
Deliveries + Estimated Arrival Times
BSEID makes every effort to get your merchandise to you as soon as possible. Many of our items are made to order and/or may ship directly from our vendors and artisans. This quality of craftsmanship takes time, so please be patient as delivery times for these items will vary widely. Each item is well worth the wait. BSEID will alert you if there is an excessive lead time or delay in your order. If you wish to receive an ETA prior to order you may do so by inquiring at support@bseid.com.
It is important to note that estimated shipping dates are given at the time of inquiry and cannot be guaranteed by BSEID. Occasionally, issues arise that are beyond our control and may lead to additional production time; such as our manufacturers experiencing a backup in production. If this is the case you will be alerted as soon as we are made aware. BSEID does allow the purchaser to cancel an order due to extended and unanticipated lead times. See the terms under "Long Lead Times" for details.
Wood + Special Product Finishes
Much of BSEID’s product line is made up of wood and special finishes making our selection so unique and full of character. Wood, a natural living and breathing product, can never be duplicated and two pieces are never the same. Because wood responds to fluctuations in humidity, furniture can expand and contract over time depending on the climate. Please note that the degree of humidity or dryness in your home may cause splitting which does not affect the structural integrity of the piece and is not to be considered defective.
Certain types of wood will have more visible knots and graining. Over time, knots and grain may bleed through and slightly discolor the finish (this may be more apparent on light colored finishes). Further, the wood species may darken as it ages. These changes to the wood are not to be considered a defect in craftsmanship. Irregularities in the finishes are not to be considered defects. While finishes are durable, they are not indestructible.
Special finishes applied to our wood pieces and many other surfaces make each and every BSEID item a unique art form. Often these finishes are hand applied in a multi-step process by artisans. Because of this, craft variations in finish will occur. BSEID considers these variations part of the fine character of these pieces and are not considered a defect. We strive to give a detailed description of the finish(s) throughout our product line.
At any point, if you wish to learn more about a product and its characteristics or see if a sample is available please inquire at support@bseid.com. We encourage you to contact us for care and maintenance of your wood furniture to help preserve its awesome nature. BSEID will not be held responsible for behaviors of the wood due to its final location/amount of moisture in the air/care & maintenance by the customer or variations in wood grain or special finish. Further, color may be interpreted differently when viewed online. Variations in color/finish/details may occur due to the resolution settings on your computer.
Linens + Upholstery
BSEID provides a wide selection of various linen pieces and upholstered furniture. From pillows, bedding and tablecloths to ottomans, headboards and chairs, the fabrics in our pieces range in material, content and richness. Many of our linens are hand dyed and/or hand embroidered. Due to the characteristic of natural fibers and process they go through, fabric may vary in tone and depth. These slight variations are part of the fabrics character and not considered a defect.
When used, cowhides will vary from product to product; as no two are alike. Due to the organic nature of hides and leather there may be slight variances in color and pattern, and in some instances scarring; all are considered unique attributes not defects.
At any point, if you wish to learn more about a product and its characteristics or see if a fabric sample is available please inquire at support@bseid.com. We encourage you to contact us for care and maintenance of your upholstered furniture and soft goods. BSEID will not be held responsible for fabric changes to due the care and maintenance of these items, or the placement of the furniture; ie in the sunlight or damp area. Variations in color/finish/details may occur due to the resolution settings on your computer.
Making it Unique
Many BSEID items specify that monograms or personalization are available. Because these customized items are made at your request, they are non returnable unless damaged during shipping. It is very important to double and triple check your personalization of an order before submitting.
If you notice a discrepancy after an order has been placed, or must cancel your personalization order, please refer to the terms of "Cancelling an Order if Custom… What is Custom?" We are sorry to say that after this grace period provided by the noted term, BSEID will not be able to issue a refund.
How to Pay
BSEID accepts MasterCard, Visa, American Express, BSEID gift cards and current promotional codes. All prices are USD, United States Dollar, currency. Your credit card will be charged as soon as your order is processed.
Currently, BSEID uses PayPal as a source of secure checkout. You are welcome to use your PayPal account or enter our checkout system as a “guest”. You do not need to have a PayPal account to checkout securely. BSEID uses Authorize.net as a source of secure checkout. Authorize.Net is committed to providing its merchant customers with the highest level of transaction processing security, safeguarding customer information and combating fraud. More merchants trust Authorize.Net than any other payment gateway to process their ecommerce transactions securely.
Sales Tax
All states, with the exception of Florida, are exempt from sales tax. BSEID charges 7% sales tax to orders shipped to Florida because our home office is in the state of Florida.
Ordering + Order Tracking
When you place your order you will receive an email notification acknowledging your transaction regardless of the day or time. In addition, one of our BSEID Customer Service Representatives may email you with any other details about your order; for example, customization, special shipping and handling or changes to stock. Your order will be processed during business hours, Monday - Friday, 9am - 5pm est. Should an order be submitted after Friday, 5:00pm est or anytime over the weekend then your order will be processed on the next business day (taking in account all national holidays). Our Customer Service Representatives are available to take your order by phone during Customer Service hours which are Monday - Friday, 9am - 5pm est. If you would like to place an order by phone outside of Customer Service hours just send a quick email to support@bseid.com with your name, phone number and the product that your are interested in purchasing. We will give you a call the following business day. Our Customer Service Representative will also make notes in the NOTE section of your order which you can access by logging into your account. Customer Service is available by phone or email Monday - Friday, 9am - 5pm est.
Once your order has shipped from BSEID or directly from one of our vendors or artisans, a tracking number will be assigned to your package and you will receive an email notification with that detailed information. Tracking numbers can always be found in your account in the NOTES section of your order status. Please note that if you ordered several items, they may not all ship from the same location or ship at the same time. If this is the case, multiple tracking numbers will be assigned to each individual shipment and you will receive notice of this detailed information. At this point, you will have a direct contact with a BSEID Customer Service Representative. We encourage you to email your representative at support@bseid.com should you have questions on your order or shipping status.
Shipping Charges
BSEID is currently running a Free Standard Shipping over $200 promotion. This promotion is available for shipment within the 48 contiguous states only. (In many cases, an item $200.00 or over may be of excessive weight or require special handling of which on-page shipping charges will be added/provided for your selection, or you will be contacted directly by BSEID customer service with a revised shipping amount).
Please refer to the chart below to calculate your shipping on orders that do not qualify for Free Standard Shipping.
Shipping Chart for 48 Contiguous States:
| Order Total Before Tax | Shipping Fee |
|---|---|
| 0 - $30 | $10 |
| $30.01 - $50 | $12 |
| $50.01 - $80 | $14 |
| $80.01 - $100 | $17 |
| $100.01 - $130 | $19 |
| $130.01 - $150 | $21 |
| $150.01 - $199 | $27 |
Shipments to Hawaii and Alaska will incur additional charges. Please see chart below for these areas. (In some cases, an item may be of excessive weight or require special handling, you will be contacted directly by BSEID customer service with a revised shipping amount.)
| Order Total Before Tax | Shipping Fee |
|---|---|
| 0 - $30 | $15 |
| $30.01 - $50 | $19 |
| $50.01 - $80 | $24 |
| $80.01 - $100 | $27 |
| $100.01 - $130 | $32 |
| $130.01 - $150 | $36 |
| $150.01 - $199 | $45 |
Some of our items, regardless of cost, may require additional charges to ensure they arrive to your home in safe and sound condition. Many of these premium options of shipping, including but are not limited to White Glove Service. These services help secure the integrity of the piece(s) because of its size, weight or complexity of its assemblage. In some instances a premium option may be recommended to insure that the item is delivered inside your home as opposed to curbside.
While we recognize that some homes have unique structural features (narrow entries or door openings for example) or specific space limitations (size of freight elevators for example) it is the responsibility of the customer to communicate any limitations that might affect the delivery prior to placing the order. In the event that a delivery is unable to be made due to such limitations restocking fees and return fees will be the responsibility of the customer.These premium shipping options, when selected, are an additional cost to the purchaser. However, BSEID's FREE standard shipping rate will be deducted from the premium shipping rate. The customer's premium shipping cost will ONLY be the difference of the two rates. Please note, premium shipping will require your item(s) to travel to a receiving company and then pick up and often blanket wrapped by a local furniture delivery company. These logistics and personal care will extend your delivery window. Further, all premium shipping charges, including white glove charges, are non refundable with exception if the furniture piece arrives damaged.
Should the purchaser opt out of special handling services (when it is highly recommended by BSEID), BSEID will not be responsible for incidences that may occur to the item in shipping and delivery to your home. For example, a large piece of furniture may ship to your door step included in our FREE STANDARD SHIPPING promotion. A suggested additional service, for an additional fee, will bring the furniture piece(s) into your home, unpack and discards the package material. If the consumer opt outs of this service and agrees to meet the furniture outside the residence, BSEID will not be responsible for any theft, damage or inconvenience that would occur in the shipping/delivery process. Should the product arrive damaged, any replacement must be delivered using premium shipping. BSEID will not assume any portion of the subsequent delivery cost. If you have questions about Free Standard Shipping eligibility or are interested in special delivery information please e-mail support@bseid.com or call toll free (855) 341-1401 during our regular customer service hours.
Shipping Large Items
Furniture and other oversized items, such as but not limited to floor mirrors, artwork, screens, often ship via freight carrier. Most carriers schedule deliveries Monday - Friday, 9am - 5pm est. Freight companies will contact you directly a few days prior to schedule a delivery date and time frame (typically 2-4 hour blocks). It is important to note that when ordering online pieces of this size you must accommodate the schedule of the freight carrier for delivery. If you are not present for your scheduled appointment, then you will be charged a delivery trip fee. Please do not arrange for the item(s) to be delivered when no one is home to receive them. Although our suppliers take great care in packaging their goods for shipping, damages may occur in transit. Furniture items must be carefully inspected BEFORE you sign for the delivery. If the furniture happens to arrive with any defects contact us immediately while the trucking company is there. Do not sign the receipt until you have inspected the item. If you are unable to get in contact with your BSEID rep, please either refuse the delivery or note the damages and status of the packaging materials on the bill of lading before signing for the delivery. BSEID will not be responsible for the replacement of damaged goods or reimbursement if the above procedures are not followed. To minimize the event of freight damage please inquire about the additional services provided by these carriers. Refer to "Shipping Charges" terms and contact support@bseid.com for more information prior to placing your order.
Damages Do Occur
While we do our utmost to ensure your items arrive in a timely manner and in perfect condition, there are some things that are beyond our control. Whether traveling by freight carrier or standard shipping methods, we like to ensure that your pieces are handled with great care. If damages do occur, and they might, then BSEID with the freight company or manufacturer / artisan that shipped your piece(s) will arrange for its repair / replacement at their expense. In order for this to occur, BSEID needs your cooperation in detailing the condition of the packaging and contents immediately upon inspection.
If shipping via freight carrier these detailed notes must be written on the delivery slip. If you are able to snap pictures, all the better! BSEID will work with you to promptly take care of this unfortunate event and get your purchase back to you in the condition that you fell in love with.
If damages occur to piece(s) shipped standard methods and a carrier is not present, BSEID requires a time frame of 48 hours to notify us. If the defect is clearly a manufacturing defect and not as a result of shipping damage, then we may ask for the defective product to be shipped back to the manufacturer. In this circumstance BSEID will make special arrangements with you to accommodate and resolve this issue.
Whether it is a shipping damage or manufacturer defect we please ask that you save all original packing items and fillers included with your purchase. A BSEID Customer Service Representative must first authorize a return prior to the purchaser shipping back to BSEID or a manufacturer. If not re-packed as it was originally shipped or there is any indication of use, the shipper or manufacturer will not authorize an exchange and no credit will be given. UPS and FedEx delivery records will be utilized to determine date and time of receipt to the consumer's residence.
Should you have an item that arrived damaged please contact us during our regular Customer Service hours toll free (855) 341-1401 or at any time via email at support@bseid.com.
Return Policies + Procedures
It is the objective of BSEID to meet your 100% satisfaction . . . and then some! In the event that you would like to return an item delivered to you within the last 5 days the request may be done so by abiding to the following policies. Only purchases that have been pre-authorized may be returned. Please email support@bseid.com or call toll free (855) 341-1401 for authorization within 5 days upon delivery to apply for a return. With the exception of damaged merchandise, return shipping costs are at the customer’s expense. After you have received a return authorization, the merchandise must be returned from your home to BSEID within ten (10) business days. Returns after this period will not be accepted and no credit issued. A BSEID Customer Service Representative must first authorize a return prior to the purchaser shipping back to BSEID or a manufacturer. If not re-packed as it was originally shipped or there is any indication of use, the shipper or manufacturer will not authorize an exchange and no credit will be given. Any furniture piece that was originally shipped via "white glove" or premium shipping must be returned in the same fashion. Due to credit billing cycles, credit for returned merchandise will be issued within 30 days of receipt. Smaller items may be subject to a 10% restocking and reprocessing fee in addition to shipping and handling charges. Larger items such as furniture, mirrors, lighting and area rugs may be subject to a 25% or higher restocking fee in addition to shipping and handling charges.
Cancelling a Custom Order (What is Custom?)
Custom orders are all furniture and accessory items and product lines that must specify color, fabric choice, or monogram. Custom orders are any items BSEID deems “special order” or “custom made”. Due to the unique nature of original art (found within our USA Artisans & Makers category), these items are considered Custom and the terms apply. At any point, if you wish to learn more about a piece of art and its characteristics please inquire at support@bseid.com prior to purchasing a piece. If you are at all uncertain if what you are ordering is considered custom, please inquire at support@bseid.com prior to order.
If you wish to cancel a custom order you have up to 48 hours to contact us. BSEID must respond with an acknowledgment to consider your order cancelled. Your purchase will be refunded within the period noted by the BSEID Customer Service Representative. After 48 hours, custom orders may not be refundable. If for any reason your custom piece(s) does not arrive with the specifications that you selected when ordering, BSEID reserves the right to have the item(s) replaced and reshipped at no additional charge to you. Contact us immediately if this occurs by phoning toll free (855) 341-1401.
Other Cancellation Policies
BSEID must be notified within 24 hours of placing your order should you want to cancel. Many items ship immediately and in the case that your notification exceeds the 24 hours time period a restocking fee may apply to your refund.
See details on restocking fees within the "Return Policies and Procedures" terms. To cancel an order contact us during our regular Customer Service hours toll free (855) 341-1401 or at anytime via email at support@bseid.com
Trade Partner Program
If you are a licensed interior designer, developer, architect, professional contractor or hospitality firm we welcome you to become a BSEID Industry Partner. As a BSEID Industry Partner, you will be able to purchase from our designer-curated collection of manufacturers, artisans and makers at discounted pricing. Partner discount is applied to each order (less tax and shipping) and is based on the partner’s cumulative expenditures within the current calendar year. To learn more details on the discounts available and the terms for the partnership please email service@bseid.com. Trade Discount can not be combined with any other offer including purchasing of sale products.
Express Delivery
BSEID is always happy to accommodate Rush/Express Orders, if possible. Because we do not want to disappoint you, it is important to reach out to our Customer Service for pricing and availability of the product. They will promptly return your message with accurate information in getting your purchase to your exact location quickly and the associated costs. Upon approval by a BSEID Customer Service Representative all orders must be received at BSEID by noon EST to ship within the noted express delivery. Express delivery is at an additional charge to the purchaser, that will be determined at the time of inquiry. All orders wanting express delivery must be handled by phone. If you are ready to place your express delivery order you may do so by calling toll free (855) 341-1401. A standard order with a note to please express will not be acknowledged as such.
Delivery Restrictions and / or Challenges
BSEID’s preferred Ship To is a residence. If you need your shipment sent to a business, please contact support@bseid.com or call toll free (855) 341-1401 to discuss these specific details. BSEID cannot deliver to Post Office boxes. In the case that the ship to address is not accessible by regular delivery truck, i.e. must take ferry transport; the customer will be responsible for all additional delivery fees. Upon receiving your order, BSEID may find the delivery location requires special logistics and reserves the right hold your order until the shipping charges have been paid by the customer. If you find that your ship to address may fall into this category please reach out to us to discuss the specific details and fees that may apply so we may get your item(s) to its final destination.
International Delivery
BSEID does offer options for International delivery for some of our products, in some locations. BSEID has a minimum purchase of US Dollars per single item for international shipping or to Canada. BSEID requires the customer to provide their carrier and customer assumes all risk during delivery. To speak with Customer Service about your order please contact us at support@bseid.com.
Long Lead Times
Every so often customer demand exceeds supply. If after placing your order you receive an email notifying of a backorder, BSEID will give an estimated time of arrival for the new shipment to be ready from the manufacturer, vendor or artisan. If you do not wish to wait until the due date we request 48 hours to cancel your order and your purchase will be refunded within the period noted by the BSEID Customer Service Representative.
Privacy
BSEID only requires your personal information when you placing your order. We use the information you provide to process and ship orders and contact you if necessary. The email address that you provide is entered into our database and used to alert you of the details and tracking information of your order. We will also periodically send you our BSEID e-news filled with design ideas, tips, coupons and promotions. Rest assured that we will never share or sell your information with any third party. We take your business and privacy very seriously and would never deliberately jeopardize that information. Should you ever want to "opt-out" and stop receiving our e-news you may do so by clicking unsubscribe on the link found on the e-newsletter.
Warranties
BSEID upholds the warranties provided by the artisans and manufacturers who create our furnishings and accessories. Because the details and duration of our manufacturers' warranties differ, we encourage you to ask one of our customer service representatives for specific warranty information on product(s) of interest. You may do so by inquiring to support@bseid.com
Policy Changes
BSEID serves the right to change our policy and terms and conditions whenever deemed appropriate. The current policy will always be dated and in effect from that date on. Our policy was last updated in August 2020.
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